Skip to content
More Support Customer Portal
Raise a Ticket
  • There are no suggestions because the search field is empty.

Back Panel Updates from October 1, 2026

Updates and changes on YourOrder Back Panel 

Following the 1 October YourOrder upgrade, the online Processing Fee is now a Platform Fee, covering use of the QR Ordering product. As it’s no longer tied to any particular payment type, the configuration has been cleaned up and moved from the Payment Gateway section of settings into the Bepoz section.

 

BEFORE  AFTER

Settings > Payment Gateway > Online Payment

 Settings > Bepoz

Enable Processing Fee

 Charge Platform fee to Customer
Credit Card Processing (%) Platform Fee %
Additional Credit Card Processing Fee in Dollars Platform Fee $

  1. Where it used to be: Payment  Gateway
    Previously, your fee was set under Settings › Payment Gateway › General Settings, in the Online Payment section (highlighted). These processing fee settings have been replaced by the Platform Fee settings in Step 3.
    Bepoz-1-YO-backpanel

  2. Open Settings>Bepoz
    From the Settings page, expand the Bepoz section.
    Bepoz-2-YO-backpanel

  3. Review your Platform Fee settings
    Scroll to the bottom of the Bepoz section. You’ll find three Platform Fee settings:

    Bepoz-3-YO-backpanel

    1. Charge Platform Fee to Customer:
      ON: the end user covers the Platform Fee as they order through the platform.
      OFF: no additional fee is passed to the end user, so you as the merchant absorb the Platform Fee.
      If you were passing on the Processing Fee previously, we’ve configured the Platform Fee in the same way for you.

    1. Platform Fee %: The percentage applied to every order, whatever the payment type.
    2. Platform Fee $: A flat amount per order, added after the percentage.

 

GOOD TO KNOW
Your rates and costs haven’t changed. If you allow your customers to order via QR code but pay at the till, the Platform Fee will show as Handling Fee on your SmartPOS till. Want to change who pays the fee? Contact Bepoz Support at support@bepoz.com.au and we’ll help.